SHIPPING AND RETURNS
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and captured your payment through your chosen payment method. As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable we will reach out to you via e-mail.
If your order is stock and we process the charges to your credit/ debit card it will ship within five business days from the date of your order, usually within 24 hours. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out if requested and if available.
In most cases, all items are dispatched within 24 hours of ordering. If this is any different then the customer will be updated with a delivery status.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If you item(s) do arrived damaged please send photos to [email protected] and we will either send a replacement item or offer a full refund (after we have received or collected the damaged product if necessary).
Most products have an individual manufacturer warranty, this is usually displayed on the product pages. Please don’t hesitate to get in contact if you need help finding this.
Faulty Goods and Warranty Issues
This section is in addition to individual manufacturer’s warranties and details the process by which some products can be returned under warranty for repair or replacement.
Please notify us within 7 working days of delivery if you believe you have received faulty goods. Faults occurring after the 7-day period are still covered by the Sales of Good Act (1979) and also by the individual manufacturer’s warranties that come with our products.
Before you return a product, please check that there definitely is a fault. Please contact us and we may be able to help solve the problem.
If the fault with your product occurs within its warranty period (please check the product page for specific warranty periods) we will assist in organising warranty support if necessary, but request you contact the manufacturer as per the warranty instruction first. In all cases we reserve the right to inspect the product and verify the fault. Please note that we do not deal with warranties/ repairs directly, although we will pass on your details to the relevant warranty provider. We do not cover faults caused by accident, neglect, misuse or normal wear and tear.
To arrange a return/repair online, please follow these directions:
Please have your order number to hand before contacting us. You can also arrange a return by emailing [email protected] and replying to your order confirmation email. Please ensure that you provide your order number before sending your email. Once we have received your email, we will be in touch to arrange your return or repair.
MYJUICER cannot be held responsible for the manufacturer’s warranties of a product if the manufacturer of that product ceases trading, goes into liquidation or is declared bankrupt.
Cancellations & Refunds
Once an order has been placed and the item(s) is being prepared for dispatch, you must take delivery of it but you may still return it as set out below. You have the right to return your order within 14 days of receipt. The return period will expire 14 days after you have received the last item in your order.
To exercise the right to cancel, you must inform us of your decision by making a clear statement before the return period has expired. You may inform us by e-mail at [email protected] or calling customer services on 01438 893011.
Any item being returned must be complete and in the original packaging or we will be able to accept the return.
Your right to a refund
You will get a refund within 14 days of either the trader getting the goods back, complete and in original packaging, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner. A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.
The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop.
Refunding the cost of delivery
myjuicer.co.uk will refund the basic delivery cost of getting the goods to you in the first place, so if you opted for enhanced service e.g. guaranteed next day, we may only refund the basic cost.
If you cancel your order within the 14 day cancellation period, we will refund all payments received from you, including the costs of standard delivery. We may make a deduction from the refund for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
We will make the refund without any undue delay and not later than 14 days after we receive back from you any goods supplied in its original packaging or 14 days after you provide evidence that you have returned the goods to us, if earlier. You will have to bear the direct cost of returning items to us.
We will make the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
We will not charge any cancellation fee for a cancellation made within the cancellation period. A fee of £4.95 may be levied for cancellations which we accept outside of the cancellation period. Return of goods made outside this time may not be accepted by us and may be returned at your expense.
We will hold reimbursement until we have received the goods back.
You must return the goods no later than 14 days after you inform us of the cancellation. You are advised to retain proof of postage (from the post office) or a receipt (from the courier). Please write your details (name, address, phone number) on the back of the invoice invoice and include this in your parcel. If you do not have your invoice, please complete your details clearly on a piece of paper and include this in the parcel.
Please ensure that you are going to use a reputable delivery service that can provide proof or postage and/or postal tracking. Please ensure that items are packaged well to prevent any damages in transit, for example, this should include a strong cardboard box with adequate internal cushioning around the product (similar packaging the product arrived in).